MACK COMMUNITY

Mack Community

Committed to Our Communities

At Mack, we believe strong communities build strong companies. That’s why our commitment to Total Customer Satisfaction extends beyond the production floor and into the towns and cities we call home. Whether it’s through education, healthcare, childcare, or recreation, we invest in meaningful initiatives that enrich lives and support long-term growth.

Healthcare & Wellness

  • $5 million donation to Southwestern Vermont Health Care to expand its emergency department—now named for the Kendall Family—and renovate the Southwestern Vermont Medical Center.
  • Continued support for Southwestern Vermont Medical Center, helping maintain and improve access to quality local care.
  • Sponsorship of the Komen Race for the Cure events, promoting breast cancer awareness and funding research.

Childcare & Youth Development

  • Donated 92 acres of land (valued at $100,000) to the Arlington Area Childcare organization for a new early childhood education center serving children from eight weeks to 12 years old.
  • Renovated space for Arlington’s day care center, including safety upgrades, new windows, and an outdoor playground.
  • Ongoing sponsor of the Battenkill Duck Derby, the center’s largest annual fundraiser.

Education & the Arts

  • Mack CommunityMajor contribution to the Mack Performing Arts Center at Arlington Memorial High School, featuring a 140-seat theatre, dance studio, music classrooms, and an outdoor courtyard.
  • Technology center donation to Arlington Memorial High School, outfitting a full computer lab with 25 new systems.
  • Support for enrichment programs including:
  • Nationally acclaimed poet visits
  • Faculty participation in the Dodge Poetry Festival
  • Wall Street Journal subscriptions for Economics classes
  • Job shadowing and AAU Girls’ Basketball sponsorship
  • Youth Soccer, Little League and Basketball
  • Chinese club trips to China

Community Facilities & Recreation

  • Assisted Habitat for Humanity in building a new home in Bennington, Vermont.
  • Upgraded the Cavendish Town Hall property with a new playground, gazebo-style pavilion, picnic tables, and sandboxes.
  • Improved the Cavendish Little League Field with a new backstop, sod, fencing, bleachers, a scoreboard, and more.
  • Helped renovate Fisher Elementary School’s multi-purpose room, including state-of-the-art flooring and acoustical ceiling tiles.
  • Supported Cavendish Summer Concert Series

Local Partnerships & Support

  • Employment support for Crystal House, a vocational center in Gardner, Massachusetts and part of the Massachusetts Clubhouse Coalition.
  • Seed funding for Burdette Commons, a teen center in Arlington that provides a safe, engaging space for local youth.

MISSION

Mack’s mission is Total Customer Satisfaction. Though simple in wording, this principle drives every major decision the company makes. For example, entering the rapid prototyping and tooling markets was a direct response to customer feedback and the need to accelerate time-to-market. Likewise, expanding the headquarters facility to increase contract manufacturing capacity was driven by growing market demand.

But beyond responding to customers’ needs to further grow the business, Mack also formally measures customer satisfaction on a quarterly basis around four criteria:

  • Return rate
  • Number of on-time deliveries
  • How the customer ranks Mack as a supplier in relation to its competitors
  • General feedback from customers

Results are posted in all plants and compensation is directly linked to customer satisfaction and profitability.

Key Values

As part of its mission, Mack employees embrace the following key values, which serve as the foundation for continued improvement, growth and success of the company:

WORK ENVIRONMENT

We will encourage the exchange of new ideas by creating a cooperative, team-oriented working environment. We will maintain a physical working environment which is clean and safe at all times.

CORPORATE CITIZENSHIP

We will be a good and active corporate citizen in the communities in which we operate. We will be a good and active corporate citizen in the communities in which we operate.

FINANCIAL STABILITY

We will maintain a strong financial position by re-investing our profits in new equipment, new technology and new training while avoiding long-term debt.

INTEGRITY

We will deal honestly and openly with our customers, our co-workers, our suppliers and the public. We will deal honestly and openly with our customers, our co-workers, our suppliers and the public.

FAIRNESS

As members of the Mack team, we will treat each other with honesty and respect at all times. Favoritism, discrimination, and special privileges have no place at Mack.

ETHICS

We will comply with all laws and government regulations at all times. We will conduct business in an ethical manner.

TOTAL CUSTOMER SATISFACTION

Customer satisfaction is everyone’s primary job at Mack. Each of us will strive to satisfy the needs of not only our external customers but each of our internal customers as well.